Country of residence:

Australia
Student Visa

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Australian Student Visa: Your Questions Answered!
 
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Have you any questions? Listed below are answers to questions you have asked us.
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Your course provider will be able to advise if you need to sit an English test or not.


Yes, you will be able to include your dependent family members on your visa. Their visas will be approved for the same duration as your visa.


Yes, you can work for up to 20 hours a week.


Your course needs to be a full time one so that you can apply for the student visa. If your intention is to work full time and study part time you may consider applying for a Sponsorship Visa.


You can book any course, as long as it’s registered with the Australian Government to organize courses for overseas students.


Yes, you can apply form Australia, as long as your current visa does not have a “no further stay” condition.


Yes. The Australian Student Visa is a multiple-entry visa which means you can leave and re-enter Australia as many times as you like during its validity.


Most student visas take approximately 2-3 weeks to process, however the timeframes vary depending on Immigration.


At Visa First we do everything we can to make sure you receive the best possible service. If you feel that we have not achieved this goal we have set up a complaints handling process:

Complaints Process:
  1. Where an official complaint is received by Visa First, the company will record the nature of the complaint and issue an acknowledgement email to the client within 5 business days of receiving the complaint. The acknowledgement will provide the client with the contact name who is responsible for dealing with the complaint. The official complaint must be made by email (you may also write, although this will slow down the process), and confirm that the client wishes to enter this process. Please email your complaint to complaints@visafirst.com
  2. Visa First will investigate the complaint as swiftly as possible and where applicable, the complainant will receive a regular written update on the progress of the investigation at intervals of not more than 20 business days.
  3. Visa First will try to resolve the complaint within 40 business days of having received the complaint. If the complaint cannot be resolved within 40 business days, the Firm will write to the complainant notifying them of the anticipated timeframe for the conclusion of the investigation.
  4. Within 5 business days of the conclusion of the investigation of the complaint, Visa First will issue a resolution letter detailing the outcome of the investigation. This letter will include, if applicable, an explanation of the terms of any offer that the company is prepared to make in settlement of the complaint.



Please READ CAREFULLY and then check the box to confirm you have read, understood and accept the terms & conditions of Interpay Ltd t/a Visa First.
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