These Terms & Conditions govern the provision of all services provided by Visafirst in the processing of visa applications and other ancillary services for their clients. All orders made by Visafirst clients are subject to the terms and conditions set out herein.
Visafirst acts as an agent on behalf of their clients in the submission of applications for visa and ancillary services to the appropriate institutions and/or immigration authorities.
Visafirst aims to process the visa application in the timelines committed to in its promotional materials. Visafirst do not guarantee time guidelines. Visafirst will not be held responsible should the immigration authorities or any other third party change their rules, regulations or processing requirements if that change has a direct effect on the timeline for delivery. However, Visafirst will use its best endeavors to minimise any delay or inconvenience caused in this respect.
All processing times indicated by Visafirst or Visafirst materials are dependent upon the opening days/times of embassies, consulates and the offices of Visafirst. Visa processing times shown on promotional materials are standard/average processing times.
Visafirst will not be held responsible for costs incurred due to a delay in the visa process due to circumstances outside of our control.
Visafirst bears no responsibility for costs incurred by an applicant or any secondary applicants while waiting for a visa to be finalised by the immigration authorities. These costs may include but are not limited to cost of flights, rent of accommodation, loss of earnings or any other costs. Visafirst strongly recommend that you do not make any travel bookings, sell any property, or give notice of intent to leave any job until you have confirmation of your visa grant.
Visafirst will always lodge a visa application in the applicants’ best interest. We are a private company and we do not have authority to grant a visa of any kind. We cannot guarantee a positive result on a visa application or any assessment or review in arriving at the final result, which is part of the visa process. The final decision on all applications rests with the relevant organization responsible for issuing that result.
Visafirst cannot influence: any decision made by an immigration authority; any requests for additional information before finalising a visa; any delay by an immigration authority in the issuing of a visa; or a decision to refuse to grant a visa.
Visafirst will use and rely on information provided by the client in the provision of services to its clients. Visafirst will not independently verify or assume responsibility for the accuracy or completeness of such information.
It is the client's responsibility to provide Visafirst with all required information and documentation concerning the application. This may include but is not limited to documentation from third parties such as partners, family, employers, sponsors, assessment bodies, educational bodies, etc. If the required documentation does not meet with the requirements of Visafirst, Visafirst retain the right not to lodge that visa application until it has received all of the required information in order to do so.
Visafirst cannot lodge a visa application until it has complete documentation as outlined in the registration pack and any subsequent documentation requested by Visafirst from the main applicant.
Visafirst cannot be held responsible for any expense and/or delay arising from incomplete application forms, inaccurate/false information provided or inaccurate/false supporting documentation.
Visafirst are not responsible for applications that have become ineligible as a result of changes in Immigration policy. Visafirst will not be held responsible for any changes in immigration policy which affect the eligibility of a visa application at any stage while a visa application is being processed by the Immigration Authorities. Any application that is not lodged to the Immigration Authorities may also be affected by changes in Immigration policy.
Visafirst will provide the relevant medical forms to a client, should health examinations be required. Visafirst will also provide the client with a list of authorized doctors that are eligible to carry out these medicals. However Visafirst have no part in the process of carrying out these medicals or providing these medical results to the Immigration Authorities for further processing.
Visafirst advise applicants not to complete any health examinations (such as Chest X-ray, Medicals, Blood tests, etc) until advised to do so by Visafirst. Visafirst do not cover the medical costs involved in this process.
The results of health examinations are valid for 12 months from the date of issue. If the medical results provided to the Immigration Authorities have expired by the time an immigration officer reviews these results for the visa application, the client is responsible for providing up-to-date medicals and paying any associated costs.
The results of character checks / police clearances are valid for 12 months from the date of issue. If the character checks / police clearances provided to the Immigration Authorities have expired by the time an immigration officer reviews these for the visa application, the client is responsible for providing up-to-date character checks / police clearances and paying any associated costs.
The results for assessments and visa applications are valid for a limited period of time. The client is responsible for ensuring that the result for an assessment or visa application is provided to Visafirst, not less than 30 days prior to the date of expiry of that result.
Australian and New Zealand Working Holiday Visa applications may be finalized within 48 hours of lodgment. In some instances, applications may be referred to an Australian Immigration Office or the New Zealand Immigration Office for further processing. Referred applications may take up to 6 weeks to finalize once all outstanding information is received.
Should you choose to purchase any of the services offered by Visafirst, either electronically or via the telephone; and wish to settle payment for that service by either cash, bank draft, postal order, cheque, credit card, debit card or bank transfer; you acknowledge that you agree to the Visafirst terms of service. You acknowledge that you are responsible for any additional fees that may be required to facilitate the visa application or ancillary service including but not limited to fees in connection with medical reports, Chest X-rays, court documents, couriers, translation services, certification of documents, police checks or passport renewals.
Visafirst will not provide any service (including the lodgment of a visa application) until payment has been made to Visafirst in full for that service. Visafirst is not responsible for any repercussions of not providing the service in question.
Our prices may need to be changed without prior notice as our prices are governed by exchange rates and changes in immigration costs.
As soon as payment is received, the client is deemed to have engaged the service of Visafirst. Our service is our professional advise and expertise. Once the service has been provided to the client it cannot be returned, whether or not the client has changed his mind or no longer wishes to utilise it. If a client submits a refund request within 30 minutes of payment, they may be entitled to a partial refund, if the service has not been provided to them and/or work has not commenced on their file.
Visafirst registration pack payments are non refundable.
No refund is forthcoming of any fees paid to Visafirst where the visa application has been lodged to the Immigration Authorities regardless of the reason for withdrawal.
If a client pays Visafirst to assess documentation for a visa application or to assess documents relating to any part of that application, this assessment will involve a review of documentation required by Visafirst to prepare an application for lodging to the relevant organization. Document assessments are non-refundable should the client decide for whatever reason not to proceed with the application once Visafirst has begun to assess the clients documentation.
If an application has become ineligible due to Immigration policy changes that have been introduced between when the application was accepted by Visafirst but before the application is lodged to the Immigration Authorities, no refund is forthcoming for the assessment of the client’s documentation where Visafirst has provided this service.
If, after registering for the visa application with Visafirst you wish to withdraw the visa application and that application has not been submitted to the Immigration Authorities, assessment and/or administration fees apply.
Please note that immigration fees may be partially refunded in cases where the visa application has not yet been submitted to the Immigration Authorities. This is at the discretion of Visafirst.
Fees paid to Visafirst are non-refundable should you withdraw a visa application that you have kept on hold for a period longer than 6 months, even if that application might have never been submitted to the Immigration Authorities.
Additional cancellation fees apply in cases where you wish to cancel a visa that has been approved.
Visafirst reserves the right, at our discretion, to change our product providers or any other parties involved in providing any of our ancillary services/products (SIM Cards, Taxsaver packs, Work Courses, KICK Start Packs, etc.) as deemed appropriate by Visafirst.
Canadian Working Holiday programme only:
Visafirst.com does not guarantee a place on the IEC Canadian programme. Should the quota be reached during the process of your file, the immigration fee will be refunded in full but a cancellation processing fee applies.
The applicant is required to send Visafirst their completed application form along with the required documentation as detailed in the IEC checklist provided by Visafirst.
The applicant is required to send Visafirst the email received by the applicant from CIC concerning their request to submit an IEC application
If the applicant does not provide Visafirst with the IEC email in a timely manner, Visafirst will bear no responsibility for the applicant’s incomplete IEC application or any costs that the applicant incurred as a result of the IEC email not being provided. Visafirst needs the IEC email from the applicant in order to continue preparation of the IEC application.
You must travel with the same passport you hold at time of completing this application. If you obtain a new passport after your visa has been issued, you need to contact Visafirst help desk to have your visa re-allocated to your new passport. In this case, re-allocation fees apply.
Additional fees of €5 / £3 apply in cases where applicants choose ‘credit card’, ‘laser card’ or ‘debit card’ type of payment for the services they wish to apply for.
Visafirst operates a strict no refund policy for all ancillary services/ products. (In exceptional or extreme circumstances a partial refund of the Fee paid may be considered but a minimum service fee of €10 / £10 will be withheld in case you wish to cancel any of the additional products that you apply for - SIM Cards, Taxsaver packs, Work Courses, KICK Start Packs, etc.)
In the event of loss or damage to any passport or documents received, Visafirst liability will be limited to the actual value of the passport and documents up to a maximum of €70 / £70 per applicant. Visafirst accepts no liability for consequential loss.
Visafirst reserves the right to return any passport without the requested visa if the passport or the documents provided do not comply with the requirements or if there is insufficient time to process the visa.
If Visafirst acts as an agent or introduces/refers the customer to ancillary or related products of other businesses, then the customer is bound by the specific Terms and Conditions of that business which may be different to the Terms and Conditions of Visafirst.
Where a visa pack or an ancillary pack is sold to a client via an agent, the agent is responsible for taking the initial information and payment. Information received by Visafirst from the agent is understood to be true and complete. Should the client provide conflicting information at a later date to a Visafirst case officer, Visafirst will not be responsible for the result of the application.
Visafirst do not carry any duty of care to the client. That is Visafirst cannot be held liable for accident, injury or loss as a result of a service or product provided by Visafirst to that client.
Any visas arranged under the name Migration Abroad are covered by the same terms and conditions of Visafirst as set out here.
Visafirst reserves the right not to provide any service without the client agreeing to our terms and conditions as set out here.
Visafirst is entitled to include additional Terms & Conditions should the need arise. The submission of an application to Visafirst by web, post, fax, email, constitutes agreement to these Terms & Conditions, including amendments thereto, by the customer.
Once an application is finalised by the Immigration, regardless of the result (approval, refusal or withdrawal), no further assessment of this visa application will be taken by Visafirst. However, should you wish to lodge a new application for the same visa type, Visafirst can re-submit your application at a reduced fee for you. This is at the discretion of Visafirst.
Correspondence between Immigration and Visafirst with regards to any visa application is strictly confidential and is not subject to futher distribution to third parties (including main applicants).
If you are currently in Australia, it is your responsibility to ensure that you make yourself aware of and abide by your existing visa terms and conditions. It is your responsibility to ensure that you remain legal at all times while you are in Australia. Contact the Department of Immigration and Citizenship to clarify your legal position.
Visafirst bears no responsibility or liability for you breaking any existing visa terms and conditions (including overstaying) that you hold or previously held which results in you subsequently becoming illegal in Australia. It is your responsibility to ensure that you remain legal at all times while you are in Australia.
Visafirst will not be held responsible for any loss or damage caused by an embassy/consulate issuing an incorrect visa or incorrect details on a visa as this is out of our control.
Visafirst shall not be held responsible under any circumstance to compensate you for any loss, damage or delay of passports or travel documents by any third party courier/delivery company.
In the event that you want to apply for another visa for a country that you are currently in and the Immigration Authorities require you to be outside of the country at the time of lodgment you need to contact us as soon as you leave the country. Please note that we will process your required visa only once we receive your written confirmation that you are outside of the country. Failure to do so and should you re-enter "Australia" without our team providing you with your visa grant number will result in additional travel expense which will be your responsibilty to cover and not the responsibiliy of Visafirst
Passport cover covers the replacement cost of the passport and where possible the provision of passport replacement documents. Re-imbursement is limited to the fee that the embassy charges for the replacement of the passport.Please note, that the passport cover service is valid only for the duration of the visa.
It is your responsibility to make sure you read your Visa Grant Notification letter. It is very important that you understand and abide by your visa conditions. If you fail to abide by these conditions, your visa may be cancelled and you will be required to leave Australia.
Visafirst cannot be held responsible for incorrect details on a visa as it is the client's responsibility to check the received Visa Grant Notification letter and make sure that the passport details on the visa letter appear exactly as they appear on the passport. Please note that failure to do so may result in significant delays/missed flights/additional travel expenses/not being allowed to enter the relevant country. Visafirst should not be held responsible for costs incurred as a result of not following the above obligation.
As our client it is your responsibility to declare any facts which may adversely affect your case via an email prior to engaging our services. This may include but is not limited to serious medical conditions and serious criminal convictions.
Where an official complaint is received by Visafirst, the company will record the nature of the complaint and issue an acknowledgement email to the client within 5 business days of receiving the complaint. The acknowledgement will provide the client with the contact name who is responsible for dealing with the complaint. The official complaint must be made by email (you may also write, although this will slow down the process), and confirm that the client wishes to enter this process. Please email your complaint to firstname.lastname@example.org
Visafirst will investigate the complaint as swiftly as possible and where applicable, the complainant will receive a regular written update on the progress of the investigation at intervals of not more than 20 business days.
Visafirst will try to resolve the complaint within 40 business days of having received the complaint. If the complaint cannot be resolved within 40 business days, the Firm will write to the complainant notifying them of the anticipated timeframe for the conclusion of the investigation.
Within 5 business days of the conclusion of the investigation of the complaint, Visafirst will issue a resolution letter detailing the outcome of the investigation. This letter will include, if applicable, an explanation of the terms of any offer that the company is prepared to make in settlement of the complaint.
The information on this web site is current at time of publication and may be subject to change.
Tax File Number (TFN) applications are processed by the Australian Tax Office (ATO). The ATO is solely responsible for the timely processing of TFN applications and the ATO has total discretion whether to grant or deny an Australian TFN. Visafirst bares no responsibility for any delays caused by the ATO in the processing of Australian TFN applications. Visafirst bears no responsibility for any decisions made by the ATO whether to approve or deny TFN applications.